Everyone of my friends absolutely work for the heating in addition to cooling industry. More than one of us have absolutely come across a problem or two in our time. More than one of us have been working on the ductwork in a garage apartment, when the ductwork for that heating in addition to cooling plant gives out and we wind up on the floor. This type of thing has happened to everyone of my friends in addition to myself. Just recently, everyone of us were absolutely working on a new installation for a heating in addition to cooling plan. The homeowner gets to absolutely makes the decision on any type of heating in addition to cooling plan that they deem fit. The air handler was chosen by the homeowner, in addition to the fact that it was sent from a foreign country. Every one of my friends in addition to myself were absolutely surprised to find that the tools required were in a different language. Everyone of my friends in addition to myself did not have the tools on hand to complete this type of air handler installation. Everyone of us absolutely had to go down to the shop, where we keep an extra set of tools for emergencies. Every one of us had to waste an hour and a half of time, because our customer ordered a form Heating in addition to cooling plan that did not tabulate with our tools. We want to give the customers the chance to buy any items they want, but this makes things much more difficult.