I don’t understand why everyone is so upset

When you job with cooling systems and have to go into people’s homes, you never assume what you are going to get, and sometimes I get to go into a nice home where the client gives myself and others water and the house is clean. Sometimes I get left alone and occasionally it is an older folk trying to just make conversation, and the worst is when I provide estimates though. Anybody can call for an estimate for their A/C idea and then I am at their mercy, however even if I think the person could no way afford a up-to-date cooling system, I still have to look around and provide a quote. The worst A/C estimate task I ever did was way out in redneck country. This really horrifying dude lived in a gross shack and wanted myself and others to take a look at his A/C system. The issue was with the current A/C systems cooling coils. The coils were installed under the house and in the air duct! I had to go through a trapdoor in the guy’s kitchen, then he literally moved a rug out of the way for myself and others to crawl through. The space was dark, dirty and I crawled over stuff that felt like bones. I was distraught the whole time the guy would close the trap door and I would die in there. After poking around I determined the guy had the wrong sized coils and the whole idea had to be rebutted. He was not excited that he needed basically a up-to-date A/C system. Surprise, surprise I did not get the sale. At that point though, I was just excited to be able to leave the house.

HVAC unit